Legal

What Information Do We Collect?

We collect information from you when you browse the Site, place an order, subscribe to our mailing list, respond to a survey, or fill out a form.

When contacting us through the Site or otherwise communicating with us, you may be asked to provide:

• Personal and company name
• Email address
• Mailing address
• Phone number
• Other information you submit

You may visit the Site without registering or providing this information. Our systems may also automatically collect information when you use the Site, including:

• Technical information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and language preferences. This information is normally provided by your web browser without a specific request from us.
• Visit information: Full URLs visited (including date and time), pages viewed or searched for, page response times, download errors, length of visits to certain pages, videos watched, and page interaction information such as scrolling, clicks, and mouse-overs.

When you submit a request or inquiry, you are required to provide the personal information we need in order to reply.

How Do We Use Your Information?

Any personal information we collect will be used only as reasonably necessary and proportionate to achieve the purposes for which it was collected, including:

• To identify you and properly answer your query
• To authenticate your account and purchases
• To keep a record of your relationship with us
• To personalize your experience
• To improve our Site and customer service
• To process transactions
• To administer a contest, promotion, survey, or similar project
• To send periodic updates about an order, as well as occasional company news, product or service information, and related updates
• To measure or understand the effectiveness of advertising we serve and to deliver relevant personalized advertising
• To determine which aspects of our Site and products are most useful to you and other users
• To conduct research and analysis concerning our business operations
• To assure the safety and continuity of SaniSure’s IT services and systems
• To engage in a business reorganization, transfer, disposal, merger, or acquisition
• To comply with the law and in any legal proceedings, including prosecuting and defending claims and responding to subpoenas

We may share your information in confidence with trusted third parties, such as IT service providers who maintain and support our computer and communications services. We will collect, use, retain, and share your personal information only as reasonably necessary and proportionate to achieve the purposes for which it was collected.

How Long Does SaniSure Retain Your Personal Information?

Retention periods are based on SaniSure’s business needs and legal requirements. SaniSure may retain:

• Personal data submitted through a specific request until we have responded to your request, or until the end of the related exchange, plus ten (10) years from the end of that communication
• Cookies for a maximum of twelve (12) months after your last use of the Website

SaniSure may also retain personal information unrelated to cookies for up to two (2) years for statistics, business analysis, and marketing purposes. Any personal information may be retained for longer periods if necessary to comply with our legal obligations.

How Do We Protect Your Information?

We implement a variety of security measures, including the use of a secure server, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We strive to maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect. Unfortunately, the transmission of information via the Internet is not 100% secure. Although we will do our best to protect your personal information, we cannot guarantee its security; any transmission is at your own risk.

If you use a computer or device that can be accessed by others, those individuals may be able to access unencrypted personal information. If you do not want your information available to others, exercise caution when using public computers or devices. We recommend changing your passwords often, using a combination of letters and numbers, and using a secure browser.

Do We Use Cookies?

A “cookie” is a small piece of code that a website places in the cookie file of your browser, allowing the website to recognize your device and preferences. Like many websites, SaniSure uses cookies and similar technologies (such as page tags and pixel trackers) to provide a safe, effective, and user-friendly experience, and to compile information about visitor behavior and preferences.

Cookies are used by SaniSure and its third-party service providers, including HubSpot, Google Analytics, Google Ads, Microsoft Bing Ads, CallRail, Oktopost, and Cloudflare, for purposes including analytics, marketing attribution, contact form functionality, phone call tracking, and bot management. SaniSure uses Google Tag Manager to manage the deployment of these third-party tags and cookies.

When you first visit the Website, you will be presented with a cookie consent banner allowing you to accept or decline cookies by category. You are not required to accept all cookies and may choose to enable only those categories you are comfortable with. You may update your preferences at any time using the “Cookie Settings” link in the Website footer.

Please be aware that declining certain cookies may affect some features of the Website. Cookies that are strictly necessary for the functioning of the Website cannot be refused.

For a full description of all cookies in use on the Website, including cookie names, providers, purposes, and retention periods, please refer to SaniSure’s Cookie Policy. For information on HubSpot’s data practices and cookie use, please also review HubSpot’s Cookie Policy.

What Information Do We Disclose to Outside Parties?

We do not sell or share your personally identifiable information, as those terms are defined in California law. However, in the course of operating our business and providing our products and services, we may disclose your information to certain trusted third parties, including:

• Service providers, including IT or website services suppliers and archiving storage providers
• Government, courts, law enforcement authorities, regulators, attorneys, and supervisory authorities when necessary to comply with the law, enforce our policies, or protect the rights, property, or safety of SaniSure or others
• Parties involved in a company restructuring, transfer, divestiture, merger, or acquisition affecting SaniSure
• Shareholders, agents, employees, consultants, representatives, auditors, and business partners who have a legitimate need to know
• Other companies belonging to the same group as SaniSure and, if necessary, their respective shareholders, agents, employees, consultants, representatives, auditors, service providers, and business providers
• As necessary to complete any transactions with you or respond to any requests from you

All such third parties agree to keep this information confidential. We may also release your information when we believe release is appropriate. In addition, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Our website may contain links to websites or online services operated by third parties. Once you leave our Site, your activities are governed by the terms of use and privacy policies of those third-party websites and services. We are not responsible for their privacy practices or content, and we encourage you to review their policies carefully.

What Rights Do You Have Regarding Your Personal Information?

We need your help in keeping your personal information accurate and up to date, so please notify us of any changes. You may request that we disclose the personal information about you that we have collected in the 12 months preceding the request, the categories of sources of that information, the purposes for collecting or sharing the information, and the categories of third parties with whom the information has been shared.

You may request that we correct or update your personal information. We will honor reasonable requests to correct inaccurate data. We will delete your personal information upon request, unless we must retain it to comply with a legal obligation or are otherwise authorized by law to retain it. We will not charge or discriminate against you in connection with any of these requests.

We will respond to your request as promptly as possible upon receipt. We may ask you to verify your identity before acting on your request. If your personal information has been disclosed to a third party in accordance with this policy, we will notify that third party of any updated information or instructions you provide.

You may submit a request to disclose, correct, or delete your personal information by contacting us at privacy@sanisure.com or by calling us at 1-800-726-4835. We may require additional information to verify that the request is authentic.

You have the right to opt out of marketing and other automated communications from us. If we collect your sensitive personal information, you have the right to limit how that information is used.

To What Extent Does SaniSure Use Automated Decision-Making or Profiling?

In general, SaniSure does not use automated individual decision-making or profiling in the course of its relationship with you. Should SaniSure rely on such processing in the future, SaniSure would inform you separately and provide you with the right to opt out.

Children’s Online Privacy Protection Act Compliance

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are directed to people who are at least 13 years old. If we are informed that we have collected the personal information of a child under the age of 13, we will delete that information from our systems. If you believe we might have inadvertently collected personal information from or about a child under the age of 13, please contact us at privacy@sanisure.com.

Amendments to This Privacy Policy

SaniSure may amend this privacy policy from time to time. If we change our privacy policy, we will post the revised version here with an updated revision date. Please review the policy frequently to ensure that you are fully informed.

Arbitration of All Disputes; Waiver of Right to Assert Representative Claims

Any dispute arising from or relating to this policy or your use of our Site or products shall be resolved as follows. If the total amount in dispute is $10,000.00 or less, the claim(s) shall be filed in small claims court in Ventura County, California, and the decision of the small claims court shall be final. If the total amount in dispute is more than $10,000.00, the claim(s) shall be submitted to binding arbitration before a private arbitrator, rather than asserted in a court action.

You recognize that you are waiving your right to file a lawsuit and waiving your right to a jury trial. The arbitration shall be conducted in Ventura County, California, before the Judicial Arbitration and Mediation Service (JAMS). You may commence an arbitration proceeding by contacting JAMS at (213) 620-1133 or through their website, jamsadr.com. The JAMS Streamlined Arbitration Rules & Procedures then in effect shall apply. Those rules are available on the JAMS website.

You further agree that you will not assert any class action or other representative claims arising from or relating to this policy or your use of our Site or services. The waiver of class or other representative claims shall not apply where such a waiver is prohibited by law.

Choice of Law

This website is controlled and operated from the State of California within the United States and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than the United States. We do not represent or warrant that the website or any part thereof is appropriate or available for use in any other jurisdiction. In choosing to access our Site, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules, and regulations.

Indemnification

You agree to indemnify and defend SaniSure and its officers, owners, employees, and agents, and to hold those persons harmless from and against all damages and liabilities caused in whole or in part by any unlawful actions or breaches of this policy committed by you, or arising from or relating to your use of our Site or your dealings with our company. Your indemnity obligations cover any damages and liabilities arising from or related to any request submitted to us, including without limitation requests for disclosure or deletion of personal information, and any unauthorized access to our Site or computer systems obtained or facilitated through your computer or other electronic device.

Limitation of Liability

You agree that in no event will our liability under this Privacy Policy exceed the total payments you have made to us for any goods or services purchased in the 12 months prior to the submission of the claim. However, this limitation shall not apply where prohibited by law.

Persons Under 21 Are Not Permitted to Use the Site

We provide services only to persons who are age 21 or older. Any attempt by persons under age 21 to make purchases is strictly prohibited. We will not knowingly accept personal information submitted by a person under age 21. Any non-personal information obtained from a person under age 21 (for example, through the use of cookies) may be used as indicated in this policy.

Permission to Use Your Information

By using our Site, you consent to our online privacy policy.